Privacy Policy

This Privacy Policy explains what information Velora Digital Market ("Velora", "we", "us") collects when you use our Platform, how we use it, and the choices available to you.

1. Information We Collect

• Account information: name, email address, phone number, and country provided at signup.
• Financial activity: balances, deposits, withdrawals, swaps, investments, and copy-trading session history.
• Proof-of-payment images: screenshots or photos you upload when submitting a deposit, used solely to verify that payment.
• Support communications: messages sent through live chat, including coach and support conversations.
• Technical data: login timestamps, IP-derived region, device/browser type, and authentication provider.

2. How We Use Your Information

• To create and maintain your account and process deposits, withdrawals, swaps, and trades.
• To verify proof-of-payment submissions and detect fraudulent or duplicate deposits.
• To communicate with you about your account, support requests, and coaching relationships.
• To monitor copy-trading activations for unauthorized or abusive use.
• To comply with legal obligations and enforce our Terms of Service.

3. Storage of Proof of Payment

Proof-of-payment images are stored in a private, access-restricted storage bucket. They are never made public and are viewable only by authorized platform staff through time-limited secure links, for the sole purpose of verifying your deposit.

4. Who Can See Your Data

Your account and transaction data is visible to you and to authorized Velora staff for account management, deposit/withdrawal verification, and support. We do not sell your personal information to third parties.

5. Data Retention

We retain account and transaction records for as long as your account is active and for a reasonable period afterward to meet legal, accounting, and dispute-resolution obligations.

6. Security

We use industry-standard safeguards, including encrypted connections, row-level database access controls, and private storage for sensitive documents such as payment proofs, to protect your information.

7. Your Choices

You can update your name, phone number, and country directly from your account settings. To request a copy of your data, or deletion of your account, contact us through the customer service chat.

8. Children's Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact

Questions about this Privacy Policy can be sent through our in-platform customer service chat.